Shipping policy

Effective date: September 24, 2026

Shipping coverage

Achilles Studio, operated by Grand Smooth Global LLC, ships only to eligible street addresses in the contiguous 48 United States. We do not ship to Alaska, Hawaii, Washington, D.C., U.S. territories, APO/FPO addresses, P.O. boxes, freight-forwarding or package-forwarding warehouses, or international destinations.

Handling time and business days

Orders are normally dispatched within 1–2 business days after they are placed. Processing business days are Monday through Friday, excluding U.S. federal holidays. Carrier transit typically takes 3–5 business days after dispatch. Typical delivery is 4–7 business days from order placement. These delivery times are estimates, not guarantees.

Shipping cost and service

Every order to an eligible street address in the contiguous 48 U.S. states receives free Standard shipping. There is no minimum purchase. Standard is the only shipping service offered; no paid or expedited option is available. Checkout confirms destination eligibility and shows the estimated delivery window and order total before payment.

Delivery estimates

Any transit time or delivery date displayed at checkout or in a shipping confirmation is an estimate, not a guaranteed delivery date. Severe weather, carrier disruption, access restrictions, and other events outside our reasonable control may extend the estimate.

Tracking and signature

Tracking details are sent to the email address used for the order after dispatch. A signature may be required based on order value, destination, or carrier requirements.

Address corrections

The customer is responsible for providing a complete and accurate delivery address. Email support@achillesstudio.store promptly to request a correction. We will try to make the change before carrier acceptance, but an intercept or correction cannot be guaranteed once fulfillment is underway.

Delayed, lost, damaged, or missing packages

Contact us promptly if tracking is delayed, a shipment cannot be located, tracking shows delivery but the package is missing, or a package arrives damaged. Include the order and tracking numbers, a description of the issue, and photographs when relevant. Keep all packaging while the issue is reviewed.

We review available tracking, delivery evidence, packaging, and carrier information. If carrier information confirms loss, misdelivery, or transit damage, we will provide the remedy required by the circumstances and applicable law.

Risk of loss

Achilles Studio bears the risk of loss or transit damage until delivery to the correct address supplied by the customer, subject to address errors caused by information supplied by the customer and applicable law.

Shipping questions

Call +1 (650) 642-1571, email support@achillesstudio.store, or use our contact form.
Business and mailing address: Grand Smooth Global LLC, 15375 Barranca Pkwy, Suite A-212, Irvine, CA 92618, United States.
Approved returns are governed by our Returns & Refunds Policy.