Refund policy

Effective date: September 24, 2026

Overview

Achilles Studio, operated by Grand Smooth Global LLC, accepts eligible returns of defective and non-defective products under this policy. The process below applies to purchases made through achillesstudio.store.

30-day return window

You may request a return within 30 calendar days after the carrier records the order as delivered. The request must be submitted before the end of that 30-day period.

Eligible products and condition

For a fit or preference return, footwear must be unused, unworn outdoors, unaltered, and undamaged, with the original branded box, tags, packaging, and accessories intact. Indoor try-on is permitted with clean socks on a clean, dry, soft surface when it leaves no wear, damage, odor, or other evidence that the item is no longer returnable.

Discounted, promotional, and coupon-code purchases follow the same rules unless an item is clearly identified as Final Sale before purchase. Final Sale items are not eligible for a fit, preference, or change-of-mind return. This exception does not limit remedies for an item that is damaged, incorrect, incomplete, materially misdescribed, or subject to a right that cannot be waived by law.

How to request a return

Email support@achillesstudio.store with your order number and the item you want to return or exchange. Do not mail an item until the request has been approved and return instructions have been provided.

Return method and fees

Approved returns are accepted by mail. Achilles Studio provides a free prepaid return label for each approved return. There is no return-shipping charge when that label is used and no restocking fee. Place the branded shoe box inside protective outer packaging; do not attach tape, labels, or shipping documents directly to the branded box.

Size exchanges

An eligible item may be exchanged for another available size of the same style and color. Exchange inventory is not guaranteed or reserved until the return is received and approved. If the requested size is unavailable, the eligible return will be refunded instead.

Inspection and refund timing

Returned items are inspected after receipt. Once a return is approved, we initiate the refund to the original payment method within 2 business days. With Shopify Payments, a refund can remain pending for up to 2 business days while it is processed. Depending on the customer’s bank, it may take up to 10 business days (about 14 calendar days) for the refunded amount to be received; banks and payment providers may require additional time.

Damaged, incorrect, or incomplete orders

If an order arrives damaged, contains the wrong item, or is missing contents, email us promptly. Keep the shipping carton, label, product packaging, accessories, and item, and provide photographs when reasonably needed to review and resolve the issue. We cover reasonable return or replacement shipping required to correct our error.

Cancellations and holiday periods

Contact us promptly to request an order cancellation or correction. We will try to help before fulfillment or carrier acceptance, but a change cannot be guaranteed after processing begins. We do not automatically extend the 30-day return period for holidays; any temporary extension will be stated separately before it applies.

Return questions

Call +1 (650) 642-1571, email support@achillesstudio.store, or use our contact form.
Business and mailing address: Grand Smooth Global LLC, 15375 Barranca Pkwy, Suite A-212, Irvine, CA 92618, United States.

Nothing in this policy limits rights that cannot be waived under applicable law.